Legal & Compliance

Britain’s least complacent?

With an upheld complaint rate of less than 0.002% on 1.5 million accounts in 2011 you'd imagine we'd be happy. We are. We believe its the best in our sector.

But we believe we can even improve on this so we've recently strengthened and expanded our compliance team. They contribute to every process, training course, letter, call and performance review.

Click on the images for examples and information