So what’s the latest thing in debt collection?

There’s no doubt about it - technology collects.
 
Having systems that assess and grade cases by propensity to pay or likely response to different interventions makes a big difference to settlement performance.

Staying in touch with customers via text and email helps maintain engagement with a payment plan.

Using card and online payment systems and web-based intranets improves collection and reduces management time for clients, especially when client and agency systems are fully integrated.

As you’d expect, the lewis group exploits all the above technologies and more.

But we have other innovations that don’t require a three-pin plug.

Our pre-enforcement visit, for example. As Britain’s biggest collections litigator, we know more about how customers respond before and after judgment and we find that a doorstep call prior to official (and expensive) enforcement pays big dividends.

Then there’s two-stage field force control. No other doorstep network is as highly trained or as tightly managed. Result: better collections and compliance.

And our investigation, trace and financial difficulties teams aren’t outsourced, like many of our competitors. They’re in-house departments, staffed with fully employed people, which means they’re managed and motivated to outperform.

Most debt collection agencies do things electronically these days. Only the lewis group truly do debt differently.