“the lewis group has consistently performed to a high standard for over ten years, with the added advantage of first class client service and real flexibility”

a major retailer

“we have worked with the lewis group for many years and have experienced an excellent working relationship, flexibility and a good understanding of the sector”

a national government client

“I would like to say that I am extremely impressed with the professionalism that your telephone call centre staff possess”

a client

Collections

Strategy + technique + ethics = outperformance

Our collections performance is number one in over 90% of our clients' league tables. In compliance, we believe we're number one across the board, with an upheld complaints ratio that's currently running at better than 0.002% (on 1.5 million live accounts). Reasons include:

Unique technology
Our bespoke collections system uses automated strategies that are fully integrated with litigation processes and can link seamlessly with client systems.

A culture of outperformance
All lewis group collectors are incentivised on the perfect balance of collections performance and compliance. Experience is also key - the average tenure among collectors is almost seven years.

The best managed doorstep force
The lewis group doorstep team is trained, monitored and audited by two levels of management, keeping standards and performance high.

Financial Solutions Unit
25 collectors specialise in financial difficulties cases, engaging with customers appropriately and sensitively to achieve real improvements in collection.

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